Internet casinos, which burst onto the scene with the introduction of online gambling in the 1990’s, have become one of the most popular forms of entertainment among modern gamblers. From having to travel to physical brick-and-mortar casinos, players are now able to click on their mouse to be whisked away to some of the best Internet casinos out there.
There are many important things to look out for when choosing a internet casino, but one that is sometimes overlooked – and which is possibly one of the most important elements – is that of customer support.
Customer support at the best internet casinos is an instantly recognizable concept. You are given the best support, the most professional service and help around the clock. Period. There should be no ifs or buts about this because, let’s face it, it’s a buyer’s market out there and if you’re not getting the minimum level of service, you simply close your account and head off to the hundreds of other great internet casinos out there.
So how do you determine what constitutes top customer support at the best online casinos?
The customer support offered at an online casino should be available 24 hours a day and 7 days a week. One of the biggest attractions of online gambling is that you can wager at 2 am or 5 pm – the choice is yours. But you aren’t going to wait until someone comes online in the morning if you are having a problem in the middle of the night, are you? You (quite rightly) expect prompt answers to all questions and problems in the here and now. An online casino which can’t offer you 24/7 support, every day of the year isn’t a good idea.
We’re usually warned to stay away from online casinos which don’t offer you multiple ways to contact them in times of need. If you had the option between a site which offers you a single email address, and one which offers you the chance to contact the team via email, live chat, phone and fax, no bets on which one you’d choose. The more ways you can contact the site, the higher your chances of getting fast answers, which is the way the best internet casinos work.
There should be no compromising the level of service you receive from customer support at online casinos. You are a paying customer who is transferring hard earned funds into your account at the casino, and you should be treated with the same courtesy as you would be if you walked into a real live casino. You should try and test drive the customer support at an online casino by asking a random question and checking to see whether you were replied to in a fast, professional and knowledgeable manner. There is absolutely no reason why you should compromise on any of these.
For examples of online casinos with top grade customer support, take a look at these casinos:
With its incredible $1,000 free welcome bonus, this well-established online casino certainly makes a good first impression. You’ll be bowled over by the hundreds of games which are offered by this site which works off Microgaming’s platform, including some of the best slot games around. Top paying progressive jackpots add an extra element of excitement to the gaming at this Malta licensed site, while promotions are constantly updated for some great payouts. Strong emphasis is placed on top notch customer support and tight security measures.
Cabaret Club has all the pedigrees to become a fantastic gambling destination, including Microgaming software, a license from the Lotteries and Gaming Authority of Malta and eCOGRA’s coveted Safe and Fair seal. The site has hundreds of games rolled out for players, including high paying progressives with millions up for grabs. Customer support is available via toll free phone, email or live help for instant assistance around the clock. A lucrative VIP club rewards loyal players particularly well. All new players can claim a $150 free bonus when they first sign up to Cabaret Club Casino.
Get up to $2,400 in free bonus money when you open an account at Europa Casino, one of the most established online casinos in the Playtech network. This site goes that extra mile when it comes to customer satisfaction, including 24/7 customer support through email, phone or fax. A great range of casino games is available for players to try out, including slots, video poker, blackjack and roulette. Some of Playtech’s best titles are found here among the 300+ games on offer. Easy payment methods, fast payouts and a high level of security make Europa Casino a popular destination for players.
The US friendly Lucky Red online casino makes a fantastic impact with its 400% welcome bonus, up to $4,000, with the option to play 120 top notch games supplied by the online software group, Real Time Gaming. This site allows players to download the suite of games or play them through the instant play casino. Games include video slots such as RTG’s Real Series of games, as well as video poker, table games and specialty games. Customer support is available via live chat, toll free phone, fax and email.
Fans of BetonSoft software group will be thrilled with the US friendly Grand Eagle Casino, which welcomes players through the door with a $250 bonus. There are over 100 sensational games to try out at this site in a 100% secure environment. Games also include a number of huge paying progressive jackpots, which makes playing here even more enjoyable. Grand Eagle Casino goes out of its way to make players feel comfortable, from the easy payment methods, to the great support offered by a friendly and professional team, available around the clock.